Palisaid is an early stage Medtech start-up

focused on building an Electronic Medical Record (EMR) integrated tool that helps capture insurance reimbursement and data easier for diabetes education programs. Founded in response to highly ineffective processes commonly found in diabetes education programs, and growing population health trends Currently in early stage product development that will be built to an integration with the world’s largest EMR provider.

 

Question:

  • Does the current state of a clinic/health systems diabetes education program show opportunities for Palisaid's technology concept to help provide value in patient outcomes and reimbursement?

Solutions:

  • A cloud-based HIPPA compliant electronic medical record (EMR) system app that helps diabetes education programs maximize reimbursement, and manage essential activities in one connected experience

Problems:

  • Manual processes that are time consuming

  • Missing billable opportunities

  • Access & scheduling issues 

  • Patient information not easily accessible

There are 2 of us in the design team, together we broke down the idea and created the Concept mapping.

 

 Concept Mapping

As we were designing the educator screen we broke down what information regarding the patient an educator may need during their visit to have all of the necessary information to conduct a proper appointment.

Through research first person, and interviewing with diabetes educators:

Patient Information

Group

Medical History

Prescription hisotry

Charting

Summary

 

 Program Manager

While designing for the program manager, I wanted to create some core features that assist them in the daily work:

  • The Ability to assign new patients to educators

  • Get an overview of each educator

    • workload, # of patients per day, basic educator information

  • Be able to see patient information

    • New, Returning, Telehealth Visit, Group

  • The Ability to see multiple clinics

    • (If they manage more than one)

Patient Summary

When I first conceptualized the patient summary screen my idea was for the educator to be able to have an over view of the patient prior to their appointment.

My goal was to be able to have the most import information that would assist the educator with preparing for each patient. Giving them a “snap shot of health.”

So I started with basic information:

  • Device currently using

  • Weight and height

  • A1C

  • BMI

  • Medications (diabetes related or not)

  • Other conditions

  • Referring doctor

User interviews

We had the opportunity to sit down with a couple Diabetes Educators to discuss our ideas and directions to gain valuable feedback.

As went through the educator screen we learned that these were more program manager tasks.

During the conversation we discussed what their day was like, step by step:

  • Charting-individual and group appointments

    • time consuming, not always finished during the visit

  • Rescheduling

    • usually done during the appointment

  • Preparing for each appointment

    • no central source of informtion

 

I was able to show my concept behind the patient summary. They imagined it to be more expansive. They expressed how they would like to be able to see patient trends. This would be a great tool for preparing for appointments.

  • Prescription history

  • Medical History

  • Goals

    • Progress

    • Challenges

  • Last/past Visit

    • reason for visit

    • outcome

  • Notes from last educator

Post User interview

I decided the educator screen needed a fresh start. I kept the calendar because I felt that was vital, I also incorporated some “tasks” as they mentioned not everything is done during each appointment.

As the patient summary continued to grow I had an idea to use the blank space of the educator screen to house this information.

As the educator page and patient summary were coming together we had a funny thought, “A timeline would truly give them a snap shot of the appointment.”

I created a basic time line and added places holders for what will be specific points of information.

  • Appointments

  • Lab values

  • RX

  • Vitals

  • Group

While creating the functionality of the time line I decided that I would incorporate a away to see past information and trends within the time line itself.

 

The educator screen has become the Mecca of information from the “snap shot health” to more detailed information broken down into different sections.

  • Summary

  • Timeline

  • Rx History

  • Medical History

  • etc.

Time line Layover

We have gained a few new UI Eng. since I have begun this process so I wanted to have the new additions, plus everyone else to do some internal testing. I gave everyone a task list and asked them to fill out my user survey.

Overall feedback I got back is the colors may start to get to be to much with close proximity. We also thought about any ADA standards. Consistence between pages, and good use of space.

The “Home” screen with the task bar incorporated with a pop out function.

The new calendar function combines the 2 pages into 1.

I change the layout of the page to have a better use of the space. I changed the colors out for icons.

If your still with me there are two side projects I did while. was waiting for internal feedback.

Authentication pages

Alternative button designs